Account Cancellation/Closure/Termination Policy

You may choose to close/cancel/terminate your agreement with us at any time. Such cancellation/termination/closure means that you would no longer like to use any of the online and/or offline services we provide. To complete this process, you are obligated to follow the below process

1. Immediately cease any activity in your account with us, or on our site/trading platform.
2. Send us a written request via email to support@capitalstreetfx.com with the clear subject ” Account Closure/Service Termination” and a clear instruction stating that ” I______________________________(your full name as appears on your KYC documents and any payment method used to transfers funds to Capital Street FX), holder of account ID(mention your account ID allotted to you after completing your registration with us), would like to request immediate closure of my aforesaid account.”
3. Ensure you have no open positions/other liabilities in your account(any amount payable to Capital Street for having previously used our services/products in any manner).
4. We shall respond to your email with a confirmation, that your account has been closed and there is no further liability due upon you.
5. Should you wish to avoid any further communication related to the company such as new producsts, services and/or offers, you can inform us that you do not wish to receive any further communicaton from us and would like to have all your previous information deleted from our records. We shall comply with the said instruction, and inform you of its execution in writing.
   

NOTE: The termination/cancellation/closure of an account or of any service provided by us, takes effect from the date of notification when you communicate your intention to cease using our services. Any financial obligation/transaction/liability entered into, before the date of notification stands in full, and you accept your liability to pay in full all such dues/liabilities that may exist in your relationship with us, upto the date of termination. You agree unconditionally to fulfill all your financial and legal obligations to us as exist on/before the date of closure/termination/cancellation. In the event that you have incurred any losses/costs/expenses in your online trading activity on our website/trading platform prior to the date of closure/cancellation/termination, you have no claim whatsoever towards the funds lost. If you have any open positions at the time of your request to close/cancel/terminate the account, you are fully responsible for any unrealized losses contained therein. You hereby agree that should there be any differences in understanding, with respect to any transactions/balances in your account, you shall clarify the matter directly with us. You further commit unconditionally, to not engage in any attempt to dispute any payments made to us through your bank/payment service provider/card provider/other financial institution or legal body, without attempting to resolve any differences via direct communication with us first(in writing by emailing us at support@capitalstreetfx.com)